At IPTV Subscription UK, we prioritize delivering a seamless and high-quality IPTV experience for all our customers. While we strive for complete satisfaction, we understand that occasional issues may arise. This refund policy outlines the terms under which we offer refunds, ensuring fairness and transparency.

1. Refund Eligibility

1.1 Full Refund:

If you encounter any technical issues that make our IPTV service completely unusable and we are unable to resolve the issue within 48 hours, you may request a full refund. To qualify, the refund request must be made within 72 hours of your initial purchase. Refund requests made after this 72-hour window will not be eligible for a full refund.

1.2 Partial Refunds:

Refund requests made after the 72-hour period but within the active subscription may be eligible for a partial refund based on the time and usage of the subscription. Our support team will evaluate each case individually and communicate with you to resolve the situation fairly.

1.3 Refund Processing Time:

Once a refund request is approved, it will be processed within 7 to 30 business days, depending on the payment processor. We make every effort to process refunds quickly, but delays may occur due to third-party processing times that are beyond our control.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at contact@abonnement-iptv.info with the subject line: « Refund Request » and include your order ID.
2. Clearly describe the issue you are experiencing and the reason for requesting a refund.
3. Our team may ask for additional information to better understand the issue and work to resolve it.

You will receive a confirmation of receipt and an update on the status of your refund request within 48 hours.

3. Conditions for Refunds

3.1 Technical Support Requirement:

Refunds for technical issues will only be considered if you have given us the opportunity to resolve the issue through our 24/7 customer support. If we are unable to fix the issue within 48 hours of receiving your request, you may be eligible for a refund.

3.2 72-Hour Refund Period:

Refunds must be requested within 72 hours of your purchase. After this period, no refunds will be issued, unless the service is unusable for more than 48 hours due to an issue on our side.

3.3 Payment Method Refunds:

Refunds will be returned to the original payment method used during purchase. For credit/debit card payments, the refund may take up to 30 business days to reflect in your account. Processing times are subject to delays by your bank or payment provider, which are beyond our control.

4. Exclusions from Refunds

We do not provide refunds in the following cases:

4.1 User Setup Errors:

If you are unable to configure your device properly, we will offer comprehensive support to assist with the setup. However, refunds cannot be provided for issues related to improper device configuration, hardware malfunctions, or any external issues outside of our service scope.

4.2 Temporary Service Issues:

Certain channels may occasionally experience buffering or downtime due to network conditions, third-party content provider issues, or temporary server maintenance. These problems are usually brief and beyond our direct control. Refunds will not be issued for temporary issues that do not affect the overall usability of the service.

4.3 Change of Mind:

Refunds will not be issued if you change your mind after purchasing our IPTV service, without any valid technical issue.

5. Compensation for Extended Service Disruptions

If your IPTV service is unavailable for more than 48 consecutive hours due to an issue on our side, you will either be eligible for a full refund or an extension of your subscription period to cover the downtime. Additional compensation may be offered on a case-by-case basis.

6. Contact Information

If you have any questions regarding our refund policy or need assistance with your subscription, please contact us:

Email: contact@abonnement-iptv.info
Website: https://abonnement-iptv.info